★ Store name
Hibiwear
9:30am - 12:00pm, 2:00pm - 6:00pm *Closed on Saturdays, Sundays, and public holidays.
★ MAIL
hibiwearofficial@gmail.com
★ TEL
050-3092-2097
9:30am - 12:00pm, 2:00pm - 6:00pm
*Closed on Saturdays, Sundays, and public holidays.
★ Product sales price and sales quantity
The price displayed on the purchase page of each product
★ Required fees other than the product price
Shipping costs (express delivery from 680 yen including tax), bank transfer fees, internet connection fees and other telecommunication line communication fees will be charged.
★Delivery time
Products are usually delivered within 7 to 14 days from the day after your order is placed.
*Please note that delivery may be delayed depending on the number of orders or your area of residence.
*If we are unable to deliver the product, our customer service representative will contact you.
★ Product delivery
Credit card: After confirming the order, it will be shipped within 3-8 days. Convenience store: After confirming the payment, it will be shipped within 3-8 days.
If you purchase two or more items, they may not be delivered at the same time. *Orders placed after 12:00 on Friday will be placed on the following Monday. After shipping is complete, we will notify you of the tracking number by email. Please make sure you can receive emails. *You can check the shipping status of your item and the contact information of the delivery company using the tracking number. You can also check by email or phone. Please feel free to contact us.
*Pre-order items will be shipped according to the arrival schedule of each item. If there is a large number of orders, delivery may be delayed. Please note in advance.
★ Payment method
Credit card, convenience store payment
★ Payment deadline
The payment deadline is within 14 days from the day after purchase. If the deadline is exceeded, your order will be automatically canceled.
★ About product returns and exchanges
Please refer to the User Guide for information on returning and exchanging products.
* If tax is imposed at customs clearance
If customs duties and other taxes are incurred, you will be responsible for them. We only support the product until it is shipped, and cannot take responsibility for customs procedures. Thank you for your understanding.
★ About product returns and exchanges
Returns are possible if the product is defective, faulty, or damaged due to a delivery accident, or if the wrong product is delivered due to a delivery mistake, etc.
In the above cases, we will cover the shipping costs for returns.
1. Returns are only accepted for unused products, and only if you contact us within 5 days of arrival. (Defective products included) When you receive the product, please check if there is a defect. If you wish to return or exchange the product, please contact us by email (hibiwearofficial@gmail.com) within 5 business days of receiving the product. Please note that we will not accept inquiries after 5 business days. If the delivered product is found to be defective or the product you received is different from the one you ordered, we will return it or exchange it for the same product.
2. Please note that we cannot accept refunds or exchanges in the following cases.
・Products without tags ・Products that have been delivered more than 7 days ago ・Products that have been used, altered, washed or dry-cleaned ・Products that have acquired odors, stains or scratches while in the customer's possession ・Returns and exchanges due to customer convenience (color, size, etc.)
*We do not accept returns or exchanges due to customer convenience. Furthermore, in the case of good quality products, even unused products may not be eligible for return. Please be aware of this in advance.
3. Please contact us by email or the message box on your My Page regarding the return/exchange procedure. Please also include your order information, the reason for the return/exchange, and the problem in your email (please explain as detailed as possible). In the case of defective products, please attach an image of the entire product to be returned and an image of the defective part (evidence photo, please take as clear a picture as possible). After confirming your email, we will respond within 2-3 business days.
4. Your package may be returned due to long-term absence, refusal to receive, unknown address, etc. If you wish to have the product delivered, please contact customer service by email (hibiwearofficial@gmail.com) or the message box on your My Page.
5. The amount of the refund for the returned item will be the amount you actually paid. After the returned item arrives at our company and we check the returned item, the refund procedure will be completed in about one week (excluding weekends and holidays). The refund fee will be borne by our company.
Note:
*Please be sure to contact customer support before returning the product. If you do not contact us in advance, we will not be able to accept the return. Thank you for your understanding.
